Shipping Policy

Last Updated: 19 February 2025

At Trevixaa, we offer international shipping to ensure our customers worldwide can enjoy our products. Please read our Shipping Policy carefully to understand our shipping procedures, timeframes, and costs.

1. Shipping Destinations

We ship internationally to most countries. If your country is not available at checkout, please contact us for assistance.

2. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Processing times may be extended during peak seasons or for high-demand products.

3. Shipping Methods & Delivery Time

Shipping times vary depending on your location and the selected shipping method. Estimated delivery times:

  • Standard Shipping: 7-12 business days

Delivery times may be affected by factors such as customs clearance, local postal services, and holidays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Some orders may qualify for free shipping based on promotions or order value.

5. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs fees imposed by your country.
  • These charges are the buyer’s responsibility and are not included in the product or shipping cost.
  • Please check with your local customs office for more information.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking updates may take 24-48 hours to appear in the system.

7. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us for assistance.
  • Trevixaa is not responsible for delays due to customs processing, incorrect shipping addresses, or natural events.
  • If a package is lost in transit, we will work with the carrier to resolve the issue.

8. Address Accuracy

  • Please ensure your shipping address is correct before placing an order.
  • Trevixaa is not responsible for lost shipments due to incorrect addresses provided by the customer.

9. Returns Due to Undeliverable Address

  • If a package is returned due to an incorrect or undeliverable address, the customer is responsible for additional shipping costs to resend the package.

10. Contact Information

For any shipping-related questions, contact us at:
📧 Email: contact@trevixaa.com
📍 Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

By placing an order with Trevixaa, you agree to this Shipping Policy.